⚠️ This is a launch-ready template draft. It must be reviewed by qualified counsel in your operating jurisdiction(s) before reliance.
Refund & Cancellation Policy
Last updated: 2026-07-01
This policy explains how cancellations and refunds work for bookings made on FindACoach.io. It forms part of our Terms of Service. Payments are processed by Stripe.
1. Cancelling a booking
You can cancel a booking from your dashboard. The refund you receive depends on how far in advance you cancel (times in the booking's local timezone):
• More than 24 hours before the session: full refund.
• Between 24 and 2 hours before: 50% refund.
• Less than 2 hours before, or no-show: no refund.
Providers may offer more generous terms at their discretion; this policy sets the platform minimum.
2. If a Provider cancels
If a Provider cancels a confirmed session, you receive a full refund automatically. Repeated Provider cancellations affect the Provider's standing on the marketplace.
3. How refunds are processed
Refunds are initiated via Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank. Application fees and any pending payouts to the Provider are adjusted accordingly.
4. Disputes & exceptions
If you believe a session was materially misrepresented or not delivered, contact support@findacoach.io within 14 days. We review disputes in good faith and may issue a refund where appropriate. Our decisions are final unless required by law.
Chargebacks should be a last resort. Initiating a chargeback in bad faith may result in account suspension.